On this page, you will find the answers to the most frequently asked questions by our guests.
LOCATION
Where is the hotel located?
The hotel is located at Royal Victoria Docks, near the ExCel Centre.
Our postcode address is: Royal Victoria Dock, London, E16 1AA
What is the nearest train station?
The closest DLR station is Custom House Excel, which is a short 2 min walk from the yacht.
How far is the hotel from Central London?
We are located 30 minutes by public transport from London Bridge.
CHECK-IN
When can I check in to the hotel?
You can check in from 15:00. If you arrive earlier, you can store your baggage in the hotel’s baggage area until your room is ready. If the room has been cleaned and is ready before 15:00, you may have access to the room earlier.
CHECK-OUT
When do I have to check out of the hotel?
The room is yours until 11:00 on your day of departure. If you wish to check out later than 11:00, please contact reception. Please be aware of our additional charge for late check-out.
Which debit/credit cards can I use?
You can pay with the same cards that are accepted at reception; Visa, Mastercard, Amex, Diners.
Pre-authorisation on check in
A £40.00 per day pre-authorisation will be taken on your credit / debit card or GBP 100 in cash upon check in for extra charges that you may have during your stay. This pre-authorisation is being released in 2-3 working days for credit cards and in up to 10 working days for debit cards depending on your bank’s policy.
What is pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided. The pre-authorisation is not a charge and no funds have been debited from your account.
What should I do if I have not received my receipt by e-mail?
If you have not received a receipt for your stay via e-mail, you must contact the hotel by e-mail or telephone. Contact information for the hotel can be found on the hotel website.
How old do I have to be to book a room?
All bookings must be made by guests of 18 years or over.
RESTAURANT AND BAR
What is the opening time for the Lands End Restaurant?
Breakfast
Monday to Friday – 7:00hrs to 10:00hrs
Saturday & Sunday – 8:00hrs to 11:00hrs
Afternoon Tea
Monday to Sunday – 12:30hrs to 16:30hrs
Dinner
Monday to Sunday – 17:00hrs to 22:00hrs
Last orders at 21:30hrs
What is the opening time for the Sundown Bar?
Monday to Friday: 3.00pm – 11.00pm
Saturday and Sunday: 12.00 – 11.00pm
Room service opening times:
We offer room service for the times below. Please be advised that there is an additional tray charge applied to all room service orders.
Breakfast
Monday to Sunday – 7:00hrs to 9:00hrs
Lunch & Dinner
Monday to Sunday – 12:00hrs to 22:00hrs
Drinks
Sunday to Thursday – 12:00hrs to 23:00hrs
Last orders at 22:30hrs
Friday & Saturday – 12:00hrs to 24:00hrs
Last orders at 23:30hrs
PARKING
Does the hotel have a car park?
The hotel does not have a car park. Only a few blue badge holder spaces. Blue badge holder spaces are limited, and they are on a first come first serve basis.
Can I park outside the hotel?
Only blue badge holders can park outside, in the designated bays, in they are available.
Where is the nearest car park?
The nearest car park is located at the ExCeL Exhibition Centre, which is a 2 min walk away from our hotel. All onsite parking is pay and display, with the exception of the Royal Victoria multi-storey car park, which is located at the West end of the site. Parking in the Royal Victoria multi-storey car park can be paid for at one of the three pay points located within the car park at the end of your visit (the machines are located on level two and level zero and all machines accept both cash and credit card). Parking across these locations is £20 for up to 24 hours. This tariff is applicable for the following locations – Royal Victoria multi-storey car park, Under-croft parking (Orange and Purple) and the East Car Park.
Covid-19
Do we need to wear a mask at the hotel?
We recommend for the guests to were masks in all public places.
What happens if London goes into lockdown?
If the hotel must close due to UK Government guidelines, we will be happy to offer a date change or a full refund. If the government closes down the restaurants and bars, we will have an extensive room service menu available for you to enjoy.
What happens if the area where I live goes into lockdown?
We will do everything in our power to move your booking to suitable date for you.
Facilities that are available in the hotel
We have Sundown Bar and Land End Restaurant available for you to enjoy with some amazing views of the O2 and Canary Wharf Skyline.
Facilities that are not available in the hotel
Our sister yacht in Gibraltar has a swimming pool and the casino available on board, unfortunately we do not have these facilities available in London.
