On this page, you will find the answers to the most frequently asked questions by our guests.
Where is the hotel located?
The hotel is located at Royal Victoria Docks, near the ExCel Centre.
Our postcode address is: Royal Victoria Dock, London, E16 1AA
What is the nearest train station?
The closest DLR station is Custom House Excel, which is a short 2 min walk from the yacht
How far is the hotel from Central London?
We are located 30 minutes by public transport from London Bridge.
When can I check in to the hotel?
You can check in from 15:00. If you arrive earlier, you can store your baggage in the hotel’s baggage area until your room is ready. If the room has been cleaned and is ready before 15:00, you may have access to the room earlier.
When do I have to check out of the hotel?
The room is yours until 11:00 on your day of departure. If you wish to check out later than 11:00, please contact reception. Please be aware of our additional charge for late check-out.
Which debit/credit cards can I use?
You can pay with the same cards that are accepted at reception; Visa, Mastercard, Amex, Diners.
What should I do if I have not received my receipt by e-mail?
If you have not received a receipt for your stay via e-mail, you must contact the hotel by e-mail or telephone. Contact information for the hotel can be found on the hotel website.
RESTAURANT AND BAR
What is the opening time for the Lands End Restaurant?
Monday to Friday – 7:00hrs to 10:00hrs
Saturday & Sunday – 7:00hrs to 11:00hrs
Monday to Sunday – 12:30hrs to 16:30hrs
Monday to Sunday – 17:00hrs to 22:00hrs
Last orders at 21:00hrs
Guests to leave the restaurant at 21:50hrs
What is the opening time for the Sundown Bar?
Monday to Sunday – 12:00hrs to 22:00hrs
Last orders for food at 21:00hrs
Last orders for Drinks at 21:15hrs
Guests to leave the bar at 21:50hrs
Room service opening times:
We offer room service for the times below. Please be advised that there is an additional tray charge applied to all room service orders.
Monday to Sunday – 7:00hrs to 9:00hrs
Lunch & Dinner
Monday to Sunday – 12:00hrs to 22:00hrs
Sunday to Thursday – 12:00hrs to 23:00hrs
Last orders at 22:30hrs
Friday & Saturday – 12:00hrs to 24:00hrs
Last orders at 23:30hrs
Does the hotel have a car park?
The hotel does not have a car park. Only a few blue badge holder spaces. Blue badge holder spaces are limited, and they are on a first come first serve basis.
Can I park outside the hotel?
Only blue badge holders can park outside, in the designated bays, in they are available.
Where is the nearest car park?
The nearest car park is located at the ExCeL Exhibition Centre, which is a 2 min walk away from our hotel. All onsite parking is pay and display, with the exception of the Royal Victoria multi-storey car park, which is located at the West end of the site. Parking in the Royal Victoria multi-storey car park can be paid for at one of the three pay points located within the car park at the end of your visit (the machines are located on level two and level zero and all machines accept both cash and credit card). Parking across these locations is £20 for up to 24 hours. This tariff is applicable for the following locations – Royal Victoria multi-storey car park, Under-croft parking (Orange and Purple) and the East Car Park.
What are the precautions taking by the hotel for health & Safety?
Click here for most up to date precautions taken by the hotel:
Do we need to wear a mask at the hotel?
Yes, masks are mandatory in all public places, you can take off your mask when you are seated in the restaurant or bar area.
How many people can gather in the room and in the public area?
For family rooms it is up to 2 adults and 2 children. For other rooms it is 2 people in the room. Due to government guidelines we can accommodate up to 6 people in our restaurant and bar area.
What happens if London goes into lockdown?
If the hotel must close due to UK Government guidelines, we will be happy to offer a date change or a full refund. If the government closes down the restaurants and bars, we will have an extensive room service menu available for you to enjoy.
What happens if the area where I live goes into lockdown?
We will do everything in our power to move your booking to suitable date for you.
Facilities that are available in the hotel
We have Sundown Bar and Land End Restaurant available for you to enjoy with some amazing views of the O2 and Canary Warf Skyline.
Facilities that are not available in the hotel
Our sister yacht in Gibraltar has a swimming pool and the casino available on board, unfortunately we do not have these facilities available in London.